PeriCoach User FAQS

Below are a useful list of frequently asked questions about Pericoach. If this doesn’t answer your question, please contact us.

The tick/cross/question mark that appears after each rep for Version 3 users indicates how good your technique was for that rep. Good squeeze technique is vital to improving muscle strength so if you continue to receive crosses you may want to consult a clinician for advice.

= good technique

= suggests improvement needed

= technique performance could not be determined (focus on better technique)

The PeriCoach is safe to use during a normal pregnancy as it does not deliver any energy into the body. If you have an unstable pregnancy, or if your doctor has advised you against sexual activity during your pregnancy you should not use the PeriCoach whilst pregnant.
The battery will deliver approximately four hours of continuous use and approximately one week in standby mode.
Place the sensor in the charging case for 3-4 hours to ensure it is fully charged, then gently place fingers on the 3 places indicated in the below image for at least 5 secs:
instructions
Yes. Incontinence can affect women of all ages, and the PeriCoach is suitable for use in all stages of life. However, the PeriCoach should not be used by children under 12 in any circumstance and adolescents should only use the sensor under strict supervision by a qualified medical practitioner.
The PeriCoach comes with a discreet case that can store the sensor, as well as charge it between uses. Ensure the sensor is cleaned and dried before storing in the charging case. Ensure the lid is fully closed to prevent lint/dust build up on the sensor unit.
Weak pelvic floor muscles are one contributing factor to urinary incontinence. If you haven’t noticed an improvement, please consult you clinician for further investigation.
This message means the Bluetooth connection between the sensor and your smartphone has been interrupted. Simply select Reconnect and the app will attempt to reconnect with the sensor. You may need to try a couple of times before connection is re-established. Ensure the phone is within direct range of the inserted sensor. There is no need to remove the sensor.
No, please follow cleaning instructions or you may void your warranty.
The PeriCoach is designed to assist in performing pelvic floor exercises, which are known to improve muscle strength and endurance. If your incontinence is due to a weak pelvic floor, this improvement in muscle condition should improve continence. However, if you have an underlying condition, or your incontinence is not due to a weak pelvic floor, you may need to seek alternative treatment.
As with any other muscle group, the pelvic floor muscles will lose tone if not exercised regularly. It is highly recommended to maintain your pelvic floor strength with the Ongoing Program.
The PeriCoach is safe to use during a normal pregnancy as it does not deliver any energy into the body. If you have an unstable pregnancy, or if your doctor has advised you against sexual activity during your pregnancy you should not use the PeriCoach whilst pregnant.
The sensor will be detected by other wireless Bluetooth devices but only when the sensor is in discoverable mode (blue flashing LED), however the sensor will only talk to devices running the official PeriCoach app.
No. The PeriCoach is a single-user product. Multiple patient use will corrupt your recorded exercise history, invalidate your product warranty, and render you ineligible for treatment guarantees and reimbursement.
Yes. You choose not to select a clinician in the registration process, and only you will be able to see your results. If you have already selected a clinician and would like to cancel this, you may “De-authorise” that clinician at any time by visiting the “Clinician Details” tab in your Patient Portal.
Check that they have registered with PeriCoach (see pericoach.com for details). Ensure you have requested that they be granted access via your “Clinician Details” tab in your Patient Portal. Check that they have accepted your request and have been authorised with their unique code. If they still can’t see your details please contact our help team on 1800 016 794.
Ensure your phone is able to connect to the internet by checking your mobile data or wifi setting on the phone. It needs to be switched to “on”. Ensure you are logged into the app. If still no connection you may need to check your mobile plan with your internet provider.
Refer to “Setting up PeriCoach” in the Instructions for Use for how to connect the phone and sensor. If you are still having trouble, you may need to pair the phone and probe using the phone settings: Go to Bluetooth in your phones settings – Settings > Wireless and Networks > Bluetooth > Bluetooth Settings Select Scan for Devices (ensure probe is in Bluetooth discoverable mode) Find and select PeriCoach-12345678910111213 (number will vary) Select Pair when prompted. Once sensor is paired, return to PeriCoach app and open. Select Connect to Device. Sensor should now connect, and message on app home screen should read PeriCoach: Connected.
Ensure that you have finalised your registration via the email link that was initially sent to you when you signed up for PeriCoach. Head to your portal, pericoach.com/user, and underneath the login username and password fields is a Forgot Password link. Click on this and follow the prompts. You must use the same email and date of birth that you signed up with. If you are having any problems with this please contact our help team on 1800 016 794.
Login to your portal located at pericoach.com/user and select Account Details tab. Select Change Password and enter new password accordingly, press Save.
Yes. Holding your breath can cause abdominal muscles to contract and increase intra-vaginal pressure which may result in skewing your pelvic floor muscle performance. Consciously inhale, exhale then breathe normally as you press start on an exercise session, and squeeze and lift your pelvic floor muscles as guided by the programmed sessions.